Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
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Customer ServiceHelp Scout + AI = Better Customer Support
Watch the webinar to learn how and why Help Scout’s new AI features will help you deliver better service to your customers.
Customer ServiceWill AI-Powered Customer Service Replace Your Job?
AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.
Customer ServiceBuilding a Customer-Centric Ecommerce Business: The Complete Guide
All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service.
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Customer ServiceArtificial Integrity: Trust, AI, and Customer Service
Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.
Customer ServiceUsing ChatGPT for Customer Service
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
Customer ServiceHow Distributed Customer Service Teams Improve Each Other’s Skills
More is caught than taught, they say. But when your colleagues are in different cities, or on different continents, it's harder to transmit knowledge. Here are some practical ways to bridge the gap.
Tips & Templates
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Customer ServiceCustomer Support Tactic: Isolate the Backlog
When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.
Customer ServiceSupport Tactic: Fresh Eyes, Fresh Voice
When a conversation with a customer is not progressing toward a solution, it can be frustrating for everyone involved. Use this tactic to restore customer confidence and get things moving again.
Customer Service12 Response Templates for Tricky Customer Service Emails
Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.
Editor's Picks
Customer ServiceThe 11 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Customer ServiceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
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